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Customer.io

customer.io · SaaS · watching since Aug 17, 2026 · RSS

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https://customer.io/pricingChecked every 168 h · last checked 21 h ago · watching since Aug 17, 2026
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Current state

As of Aug 18, 2026

Customer.io offers three tiers: Essentials starting at $100/month (billed monthly), Premium starting at $1,000/month (billed yearly), and a quote-only Enterprise tier. Early-stage companies (raised under $10M) can get 12 months free via the Startup Program. Additional usage (profiles, emails, AI credits) is billed at extra per-unit rates.

PlanPriceIncludes
Essentials$100 per month / month5k profiles (people + objects) · AI Agent with core execution skills · 1 million emails per month · 2 object types · Basic data integrations
Premium$1,000 per month / yearCustom profile volume & pricing · Custom email volume & pricing · 10 object types · Elevated Agent limits + custom skills · 90-day onboarding support
EnterpriseBest pricing on profile & email volume · Custom Agent limits + execution skills · Priority technical support · Dedicated Customer Success Manager* · Dedicated hardware

Free tier 12 months free through Startup Program for companies that raised under $10M

Changes

  1. ChangePricing

    Customer.io removed the 'LLM actions with 100K credit sample' feature from the Essentials plan and dropped the 'beta' label from LLM actions in the comparison table.

    * LLM actions with 100K credit sample ... LLM actions (beta)
    (bullet removed) ... LLM actions
    Confidence85%

This is the Competitor pricing pack running on a real vendor.

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